Playbooks
How Managers Should Test Menu Knowledge
The written quiz tests recognition, in the wrong direction, silently, once. Here is the spoken thirty-second version that fits in a meeting you already hold.
Lawrence Arya··10 min
Playbooks
The Pre-Shift Meeting That Actually Teaches
Half an hour of paid time a week, teaching nothing. The one change that turns a briefing into retrieval practice, and the three things worth covering.
Lawrence Arya··10 min
Playbooks
How to Run a Menu Tasting That Staff Remember
Everyone tastes, everyone nods, and by Friday the floor is reading the menu to guests again. The one change to the format, and the six fields to capture.
Lawrence Arya··11 min
Playbooks
How to Train a New Server in One Week
Five shifts and a busy floor. The sequence that works teaches the room, the till and the flow before the menu, which is the reverse of what most places do.
Lawrence Arya··10 min